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Business Excellence Tool

As part of our sponsorship of the Rockhampton Regional Development Limited & Ergon Energy Business Excellence Awards, and subsequently the Capricorn Tourism & Economic Development Ltd & Ergon Energy Tourism Business Awards, Performance People created a tool for assessing the excellence of organisations. The tool was developed to provide a transparent method of assessing the excellence of organisations by applying a range of relevant criteria. If you are interested in using the tool, please contact us via the Contact Us page.

Download the Self-Assessment document
by clicking here: BET-Self-Assessment(DATE).doc

The Elements of Excellence

1. Strategic Planning - Because if organisations do not plan for the future, they will not be prepared for the future.

2. Competitive Advantage - Because organisations must compete to be successful.  This can mean competing in the usual way with other organisations offering the same products and services; or competing with other demands for the resources needed to be successful.

3. Innovation - Which assists organisations in meeting ongoing challenges and being at the forefront of their industry.

4. Customer Service - Because we know that quality is defined by our customers, so excellence is achieved by meeting and exceeding their expectations.

5. Staff Development - Because the statement that ‘people are our most important asset’ is true.

6. Social & Environmental Responsibility - Because organisations exist within a wider social and environmental context, and must attend to their obligations in this context.

Online Sources of Advice

1. Strategic Planning

Management Alternatives Pty Ltd provides a strategic planning outline. http://www.mapl.com.au/A10.htm
A series of practical videos on creating the strategic plan by Erica Olsen, author of Strategic Planning for Dummies. http://mystrategicplan.com/resources/section/videos/

2. Competitive Advantage

Michael Porter's ‘generic strategies’ are explained clearly and with a diagram. http://www.quickmba.com/strategy/generic.shtml
Seth Godin challenges people to consider how their product/service differs from others. http://sethgodin.typepad.com/

3. Innovation

Fast Company, an ezine, has many articles on innovation.  Here are a few of them. http://www.fastcompany.com/topics/innovation
Ideo presents (mainly) product innovation in a hectic way.  See if you can see the pattern. http://patterns.ideo.com/archive/
Innovative Regions is a Queensland state government initiative. You can findout about their services at their website. http://www.enterpriseconnect.gov.au/who/innovativeregions/

4. Customer Service

A thought provoking blog about customer services, by Maria Palma. http://www.people2peopleservice.com/
Fast Company, an ezine, also has articles on customer service.  Here are a few of them. http://www.fastcompany.com/guides/custserv.html

5. Staff Development

http://trainingpd.suite101.com/article.cfm/best_practices_in_professional_development
An audio podcast:  Harvard Business Review Ideacast #83 Learning Organisations (requires iTunes)

6. Social & Environmental Responsibility

An Ideo pattern that is specifically about corporate social responsibility. http://patterns.ideo.com/issue/beyond_corporate_social_responsibility/
A thought provoking slideshow called ‘The Future of Green Business Strategy’. http://www.slideshare.net/futurethink/the-future-of-green-business-strategy-presentation
(if you are interested in ecomagination, here is more:  http://ge.ecomagination.com/ )

The Development Process

If you are interested in 'how' we developed the tool, you may wish to read the following: Stephanie Jackson, Julie Tanner, Michelle Major and Sharyn Lowth have provided support, encouragement and feedback during the development of the Business Excellence Tool.


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